Antoine Saliba world of jewelry Lebanon Byblos jbeil, Createur Fabriquant | HELP & FAQ
       
ONLINE BOUTIQUE

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HELP & FAQ
 

MAKING ACCOUNTS:

1- Why should I make an account? (Sign up)

In order to purchase online you have to have an account.

- It is free to register

- It will help us recognize our customers to provide better services.

- You will get updated with our latest news and offers online.

- You can claim a discount on your products.

- You will be entitled to our Loyalty Program.

2- How do I open an account?

If you have never shopped at Antoinesaliba.com, set up a new customer account by signing up. If you are an existing member, log in using your username and password.

If you do not have a password or have forgotten it, you can request it again or contact us at customercare@antoinesaliba.com.

3- How do I update the name and/or address on my account?

If you wish to change your password or any other personal information like address in profile, you have to contact us at customercare@antoinesaliba.com and request a change in your account. We do this for security purposes.
 

GENERAL QUESTIONS:

1- Is my order information secured online?

You can shop with confidence at antoinesaliba.com. Our payment pages are a 3d secure bank pages. They utilize advanced SSL technology, which encrypt your personal information to help protect card details.

2- How is the retail value determined?

It’s important to know that items on the website are sold per piece; the weight of the products is given on every product page. The weight of any product may vary 5% more or less of the actual weight mentioned. We charge for diamonds, precious stones and gold value in the product; making the design and manufacturing fees only.
3- How can I see a product updates on the site?
To receive latest promotions and news, you have to register in our newsletter, basically sign up only.
4- Why do prices change from time to time online?
Price listed change every time there is a remarkable change in gold or diamond international prices, Swiss franc and Euro in case of watches. 

ORDERS QUESTIONS
1- How can I check the status of my order?

Contact us at customercare@antoinesaliba.com and give us your order number, and we will tell you what the status of your order is. And when we ship your product we will provide you with the tracking number to track your package online.

2- I ordered last week, why did Antoinesaliba.com reject my order?

Yes, we have rights to cancel any order in the following cases:

a- Billing address does not match the credit card holder address.

b- If the customer makes an order to a country that prohibits import of gold. Contact us if you have doubt about your country.  
 

PAYMENT OPTIONS:

1- What are the payment options on antoinesaliba.com?

We have Visa/Master credit card secure payment pages; also you can pay via bank transfer or cash on delivery in Lebanon. For any other arrangements like: western union, checks. For other options of payment please contact our customer care. Note: your order will not be processed unless your payment is received and verified.

2- What currencies do you accept?

Antoine Saliba Jewelry store displays the product prices in US dollars. All currencies can be accepted in store.

3- Do you charge sale's Tax on orders?

We do not charge anything else than the amount you see in the check out page. But if you are ordering to overseas you might have to pay customs when you receive the product for clearance (depending on each country).
 

SHIPPING ORDERS:

1- Can I make an international order?

Yes, you can order from anywhere and any part of the world, but make sure that the country you are ordering to do not ban the import of gold jewelry.

2- How much do you charge for shipping?

It depends on Fast courier shipping rates and the weight of the merchandise, because we use an insured method of shipping and door to door service, click here to view rates
 

Shipping Rates

Package Value

Shipping cost

Inside Lebanon

0.01US$ – 150 US$

15 US$

 

151 US$ and up

FREE SHIPPING

Worldwide

0.01 US$ – 400 US$

35 US$

 

401 US$ and up

FREE SHIPPING

3- How can I track my order?

Once your order is shipped to you, we will send you an Email with your order information and the tracking number, which you can view on the fast courier web page.

4- How do I ship a package to a friend?

When placing an order, you fill the “PERSONAL DETAILS” as yours, according to credit card details, and “RECIPIENT DETAILS” as your friend’s the one receiving the package.

5- Can I ship my order to a PO Box address?

For security reasons the items must be delivered door to door, Orders to PO box numbers with no specific locations are subject to cancellation.              
 

RETURN GOODS:

1- Do you return an item I purchased before?

Yes, but it must be unused and must not pass 30 days after receiving the item. Please read our return policy.

2- Can I exchange an item i purchased?

Unfortunately you cannot exchange the item once you have purchased it, but you can return it only and then purchase the item you want, note that all returns are subject to the returning fees.

3- When should I expect to receive credit for my return?

Once we receive the returned item we will progress your refund within 2 working days after examining their condition, and the rest of the time will be the bank progress which may take about 6 days, just make sure you send the jewelry safely and unused via an express service to our location. And of course your bank name, account number, swift code


DISCOUNT VOUCHERS:

Can I get a discount?

In every product page you can request a discount based on an item you wish to buy.