Antoine Saliba world of jewelry Lebanon Byblos jbeil, Createur Fabriquant | Terms & Conditions
       
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TERMS & CONDITIONS
 


 GENERALTIES
Antoinesaliba.com invites you to read attentively the terms and conditions of purchase below before proceeding to any actual order.

1- SHIPPING POLICY AND RATES

All products will usually be shipped out within 3-14 days, depending on the product availability in the stock, and the mode of payment you choose.

To check the availability of any product, please E-mail us at customercare@antoinesaliba.com the item number and the date you wish to receive your product before ordering, and we will reply within 24 hours.

All orders will be shipped via Fast courier, an invoice will be included.

We will email you the shipping reference (tracking number) once we send the product,

Antoine Saliba is not responsible for any additional charge corresponding to the import taxes laid out by each country's current legislation.

For more information about your country's legislation, contact the Customs Office

Antoine Saliba will not be responsible for wrong address provided or if someone else receives your product on your behalf or steals it during collection.

 

Shipping Rates

Package Value

Shipping cost

Inside Lebanon

0.01US$ – 150 US$

15 US$

 

151 US$ and up

FREE SHIPPING

Worldwide

0.01 US$ – 400 US$

35 US$

 

401 US$ and up

FREE SHIPPING

 
For any extra shipping charges, you will be notified prior to proceeding with shipping.

 * The above rates are only for orders value below $ 1000 / per one order. Customers are required to pay tax or custom duty it happens "very rarely" only for large orders.

 

Import of Gold is prohibited in some countries.
Customs fees and duties may apply depending on every country.

 

2- RETURN POLICY:

30 DAYS RETURN POLICY:

Our 30 days return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund. It's that simple.

 

CHARGES FOR RETURNS

In case of return, the customer will be charged:

1- 8% charge of the total bill value for handling fee and management.

2- Shipping costs for delivering the order as mentioned in the bill.

Example:

If you pay total of $500 including a shipping cost of $35 we will charge:

$500 - 8% = $460 (commission)

$460 - $35= $425 (shipping)

You will be refunded $425 after we receive the order and review its condition, if you fail to send

the item or we do not receive the returned goods we will not refund the amount.
 

HOW TO PREPARE FOR RETURN:

Please follow these steps to return any order:

1- CONTACT US: within 10 days from the date the product was shipped. Give us the order number and the reason you request to return it.

2- PACKAGE YOUR RETURN: Include all original packaging and collateral material, and make sure you give us a tracking number of the shipment. Ship the product ordered to the following address:

Antoine Saliba World of Jewelry

Customer Care Department

Hawat Center, Main Street Jbeil Lebanon

Ground Floor

Telephone: 961 9 546878 / 961 9 546880 

 

3- PRIVACY POLICY:

According to our customer satisfaction policy, Antoine Saliba website is a well secured page in terms of customer's registration and payment options.

Neither our staff nor anyone else can view or record your payment information.

Our goal is to provide you with the best shopping experience possible.

Privacy is very important to us. We assure our customers that their information will not be viewed, distributed, sold or sent to any other 3rd party. We will only use your registry information for our marketing researches, to satisfy your needs.

 

4- PRICING & PAYMENT OPTIONS:

The price of any product consists of: the value of diamonds, gold and precious stones, the manufacturing cost and the design. In case of watches the price is the same that you get in any retail store but with more discounts.

Prices are subject to change upon change of diamonds and gold price; however, the customer will only pay the price indicated in the final shopping basket.

 

Bank Transfer:

Bank name: BYBLOS BANK SAL

Branch: JBEIL BRANCH - LEBANON

SWIFT CODE: BYBALBBX

Beneficiary name: SONS OF ANTOINE SALIBA SARL

IBAN: LB08003900000002301675594002 (USD)

 

The only currency used in this site is the USD. Thus we are not responsible for exchange rate variations or bank commissions regarding this issue, customers have to check with their banks concerning the exchange rates if other currency is used.

For Other arrangements please Email us at customercare@antoinesaliba.com

 

5- LEGAL STATEMENT:

All digital images are well selected to view clarity and colors as much as possible. Thus, if any image seemed different on a particular monitor this is subjective to screen size, colors or system; we are not held responsible for such an issue. The products also may appear larger or smaller than their actual size and some photos have been deliberately enlarged to demonstrate details.
PRODUCT AVAILABILTY AND PRICING

Infrequently, data and pricing may be inaccurately displayed on our site due to system or human errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

Sometimes with the volume of orders we receive, an item can go out of stock before we are able to post notification to the site. If this does happen, we will notify you personally as soon as this is noted; so that we can help you find another item or provide you with another one.

If you have any questions, please call 961 9 546878    961 9 546880 or by e-mail @ customercare@antoinesaliba.com.

 

6- NAVIGATION ON THE SITE

ANTOINE SALIBA declines any responsibility as for the technical difficulties which the customers can meet on the site, whatever the cause of it, the origin, notably in the case of emerges of "bugs", the non compliance with the integrity of the information through the networks of communication, defect of capacity of the air terminal to restore the information or of transmission and of forward for the normal periods of their orders

 

7- DISPUTE RESOLUTION

In case of dispute, only the LEBANESE version of the present document above Terms of Sale will be considered as authentic text before tribunal.

The customer expressly declares to have received all the necessary information for the enjoyment of the object of his order and gives up of this fact of looking for the responsibility of ANTOINE SALIBA

Any dispute concerning the sale (price, terms, product...) will be subjected to the Lebanese law in front of the commercial court of Jbeil

Don't hesitate to contact us to inquire about our products or to pass a comment specifying the subject of your inquiry at customercare@antoinesaliba.com  .

Images placed on antoinesaliba.com are protected by international laws Copyright antoinesaliba.com. All rights reserved.

ANTOINE SALIBA undertakes to deliver the order for the indicated delays. The delays supplied to the Customer vary according to countries. The delivery periods indicated on the order form are given only as a rough guide and the possible delays do not give the right for the buyer to cancel the sale, to refuse the goods or to demand damage indemnity